Received a faulty item?
We're sorry to hear this! In the very unlikely event that you've received a faulty item, please get in touch with our support team firstname.lastname@example.org or via our Contact Us page and we will get this sorted for you.
Need to return something?
Let’s get real, returns can be a bit of a hassle. You’ve ordered something, and now you’ve got to send it back... But don’t panic, here at ThiqActive we’ve worked hard to ensure this process is as seamless as possible. Please contact email@example.com or via our Contact Us page with your order number, name, and reason for your return. They will be happy to assist you in the process!
ThiqActive Return Policy
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If orders are not signed for and marked "return to sender" a shipping fee may be taken from refund.
Buyer will pay for the return shipping.
Additional non-returnable items:
Promotional FREE Products
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Refunds will take 1-3 business days to appear back in the account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or via Contact Us page.
Refund for orders outside Australia
Our company is not responsible for any charges made buy your country's customs agency. Before placing the order please make sure you understand how customs in your country works.
Please make sure you've read and understand our Shipping Policy. By shopping at ThiqActive you agree you've read the Shipping Policy. You cannot apply for a refund if your product is on the way. Sometimes delivery times may exceed our initial estimation due to customs, delayed logistics, high demand and/or proximity to special days.
If your parcel is delayed, please contact us so we can track it for you. If we receive notice from our courier that the product is lost or is being sent back to us, we will send a new item or refund the amount.
If the product couldn't be delivered due to an incomplete or wrong address, refund will not be available. If that's the case we commit to send it again after having a confirmation that the address is correct. If delivery fails a second time we won't try a third, and refund will not apply.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final sale * APPLIES TO BLACKOUT SALES*
We unfortunately do not offer refunds for the customer choosing the wrong size, only if the item is damaged or defective. Please follow the size charts provided carefully.
If you have further questions, please email us at email@example.com or via our via Contact Us
Free items can not be refunded or cancelled - The reason for this is that your order goes straight to our warehouse and your order is shipped directly from there.
If any FREE item is out of stock, you will be sent the closest possible like for like item.
Free Items may apply for shipping costs. Even if you pay a shipping fee, the item is under the FREE Items policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or via our Contact Us page and we'll send you instructions on how to proceed. Free items do not apply for the exchange policy.
Please note, this chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.
Note* If you're on the border of a size, stay on the safe side and go up a size!
The sizing chart listed on our store is based on industry standard sizing. This chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.
Because every body is different we are not able to recommend sizing for customers which is why a sizing chart has been provided to be used as reference to assist you in making the best choice.
If you do require a size exchange, once your item(s) are received, simply contact us again and we can then assist you in taking the next steps in processing an exchange.